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Draytek 2960 Help
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23 Nov 2013 20:54 #78348
by the pit
Replied by the pit on topic Re: Draytek 2960 Help
Back to version 1.07.1 now. Still no new manual though which isn't surprising.
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17 Dec 2013 11:01 #78530
by the pit
Replied by the pit on topic Re: Draytek 2960 Help
Funnily enough I had an email from Draytek support saying they wish to solve the problem that they stopped bothering to try and fix.
So I gave them the ticket number and surprise surprise no response since. Back on the ignore list. Shocking support.
You get better support from volenteers on here.
So I gave them the ticket number and surprise surprise no response since. Back on the ignore list. Shocking support.
You get better support from volenteers on here.
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26 Dec 2013 00:37 #78590
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Replied by admin on topic Re: Draytek 2960 Help
Why do you think you're being ignored if they have said they want to help?
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30 Dec 2013 18:45 #78610
by the pit
Replied by the pit on topic Re: Draytek 2960 Help
They did eventionally reply about a week ago after a prompt. Offering a new beta version. However since there's no instructions on setting up load balancing after they re-jigged it plus they could actually reproduce the local upnp issues themselves I declined the offer. If they had claimed that they had fixed the issue and gave new instructions on how to set up load balancing again I would have given it ago.
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30 Dec 2013 18:46 #78611
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Why did the original support person stop responding??
Replied by the pit on topic Re: Draytek 2960 Help
Why do you think you're being ignored if they have said they want to help?admin wrote:
Why did the original support person stop responding??
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31 Dec 2013 12:29 #78614
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Replied by admin on topic Re: Draytek 2960 Help
How should I know? You said they offered to help and that you were then being ignored, implying that you had replied and they had received your reply and ignored it...I.e. Done nothing AND not replied, which seems strange. Maybe they didn't receive your reply...
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