DrayTek UK Users' Community Forum

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2860n+ Wireless Stalling

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12 May 2014 12:49 #79957 by plittlemore
Replied by plittlemore on topic Re: 2860n+ Wireless Stalling
Draytek have just asked for me to complete an RMA to return the unit to them for repair/replacement.

Currently filling in the form, and scrambling to register my VigorCare.

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12 May 2014 12:58 #79959 by sam.thompson
Replied by sam.thompson on topic Re: 2860n+ Wireless Stalling

plittlemore wrote: Draytek have just asked for me to complete an RMA to return the unit to them for repair/replacement.



It sounds like they still haven't been able to reproduce the issue. Can I ask who you've been speaking to @ Draytek please?

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12 May 2014 13:04 #79960 by plittlemore
Replied by plittlemore on topic Re: 2860n+ Wireless Stalling
Charlie is my contact.

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15 May 2014 09:22 #79990 by plittlemore
Replied by plittlemore on topic Re: 2860n+ Wireless Stalling
Advance replacement router is being delivered today.

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16 May 2014 02:16 #80000 by macximum
Replied by macximum on topic Re: 2860n+ Wireless Stalling
Hmmm... if DrayTek were so quick to RMA the unit do you think some faulty ones are out in the wild, as I suspected earlier?

As I said before I'm currently using another AP to provide wireless as it is mission critical, but the DrayTek 'should' be doing this job adequately by itself, especially at >£200 !!!

Can you make a note of your serial here so perhaps we can get an idea if it is a faulty batch (or at least the last few digits)?

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16 May 2014 07:06 #80001 by admin
Replied by admin on topic Re: 2860n+ Wireless Stalling
Please do not post serial numbers publicly; they are one of the factors for support entitlement so should not be shared.



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