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Reboots when using LAN-to-LAN (2860)

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13 Sep 2016 02:52 #86789 by burnes82
Reboots when using LAN-to-LAN (2860) was created by burnes82
Hi all,

I have been searching the Internet for an answer to this and couldn't find anything that answered my issue. I am experiencing an issue when my LAN-to-LAN connection is in use (PPTP). My 2860 is rebooting every 5-10 mins.

I have tried disabling hardware acceleration, WiFi and IPv6. None of these have helped.

Here's an overview of my setup:
- VPN Profile 1 - My PPTP LAN-to-LAN profile which connects fine and traffic is flowing
- Route Policy 1 - Sets all traffic from 10.10.10.97-10.10.10.128 to flow through the VPN with no failover

Here's the output from sys ver dbg.

Code:
> sys ver dbg Router Model: Vigor2860Vn+ Version: 3.8.2.3_BT English Profile version: 3.0.0 Status: 1 (0x49065e3e) Router IP: 10.10.10.1 Netmask: 255.255.255.0 Firmware Build Date/Time: Apr 22 2016 19:28:07 Router Name: infra-art Revision: 56357 V381_LTE Current VDSL2 Firmware Version: 05-07-06-0D-01-07 ADSL Firmware Version: 05-07-02-08-00-01 Annex A VDSL2 Firmware Version: 05-07-06-0D-01-07 ---------firmware exception debug info----------------------------- EPC=85546898, Cause=00800010, Status=1100fc03, BadAddr=fffffc00, RetAddr=85546724 exception id=4(ADEL: Address error Load) exception occured in IdleTask Timeout task_id=161, SP=0x8291a280(4536 bytes free, 272 used bytes),[(void(*)(void))if_task_lan] system tick =28466 CURRENT_VERSION : 3.8.2.3_RC3a_BT get from address : 80004000 Dump CPU registers: ----------------------------------------- $ 0: 00000000 fffffffe 00000000 00000000 $ 4: 0000000b f4000000 00000001 00000005 $ 8: 8555e24c 8291a270 00000000 20686170 $12: 0000000f 82907938 80be7c48 ffffffff $16: 0000003d 8521056c 830bef4a 00000001 $20: 00000228 8291a338 00000004 85560000 $24: 000000b2 830bf0f7 9d373800 ffffff00 $28: 812a3000 8291a280 8521056c 85546724 List a possible caller functions: ---------------------------------- func( 0)=8091455c func( 1)=807af5a0 func( 2)=80df5d6a func( 3)=80be7c48 List backtrace functions: ---------------------------------- func( 0)=85546898 >


From this, I'm suspecting that it's something to do with the Routing Policy? Any help appreciated.

Thanks
Steve

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13 Sep 2016 07:37 #86790 by admin
Replied by admin on topic Re: Reboots when using LAN-to-LAN (2860)
Might be an obvious question, but does it occur if you don't use route policy OR if the VPN is diabled ?



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13 Sep 2016 11:11 #86791 by burnes82
Replied by burnes82 on topic Re: Reboots when using LAN-to-LAN (2860)
If I disable the VPN or Route Policy, the issue goes away. So, yes more indication that the issue is related to the VPN/Policy.

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13 Sep 2016 21:23 #86798 by admin
Replied by admin on topic Re: Reboots when using LAN-to-LAN (2860)
Either... well, that is useful, but you'll need the support people to decypher the logs...so send that with your findings.



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13 Sep 2016 22:28 #86799 by burnes82
Replied by burnes82 on topic Re: Reboots when using LAN-to-LAN (2860)
If I don't have the Policy enabled then nothing is going to flow through the VPN. If I disconnect the VPN then the policy will drop the traffic. So either way the problem 'disappears' but that doesn't really help.

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14 Sep 2016 05:25 #86800 by admin
Replied by admin on topic Re: Reboots when using LAN-to-LAN (2860)
Fair point... although that means that data flowing causes the problem as opposed to the rule just existing, right? i.e. Does it occur if you don't actually send data, or the type of data, e.g. simple pings vs. watching Netflix ?



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