DrayTek UK Users' Community Forum

Help, Advice and Solutions from DrayTek Users

2927ax with smarthub2 and sip (tearing hair out)

  • pjarrett
  • Topic Author
  • Offline
  • New Member
  • New Member
More
13 Jul 2023 14:21 #102661 by pjarrett
Afternoon all
client has a focus (unlimitedhorizon sip system) and all was working fine via the smarthub 2 with a btbusiness login and a fixed ip

They asked for vpn access to a new server so i installed a 2927ax and put the smarthub in bridge mode, the internet et all works no problem but the sip will not connect properly, polycom phones do not load the homepage etc and only one phone rings.

by accident/habit i entered the home bt username after a reset which put the system on bt's dhcp service and it all worked, except the vpn users now have to ring in to find out what the ip is, reverting to the btbusiness login breaks the system. BT insist it isn't their end.

any help clues or try this is much appreciated
Paul

Please Log in or Create an account to join the conversation.

Moderators: ChrisSami