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MyVigor Broken

  • reado
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29 Sep 2022 14:20 #101813 by reado
MyVigor Broken was created by reado
Using a Vigor 2927 with firmware version 4.4.2 RC5 (that support sent me), I was advised the issue accessing MyVigor was resolved in this release and that it would be made public soon.

But with this firmware, clicking Product Registration gives me a blank page and the Service Status page reckons I have no Internet connection, which is why the license server cannot be reached.

The Service Activation Wizard also reckons I have no Internet connection.

Come on DrayTek. Enough of the bulls**t. This issue has been going on for months and no one within telephone support seems to have the slightest idea as to why this is happening.

Just fix the problem.

I have a perfectly fine working Internet connection, over a 100M/1G leased line. It doesn't matter if I use public DNS or my ISP DNS, if I reboot the router, change the NTP server settings or reset the router to factory defaults. Even after doing the latter, as soon as I establish the Internet connection, the router still cannot reach MyVigor.

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29 Sep 2022 14:48 #101817 by reado
Replied by reado on topic Re: MyVigor Broken
I just spoke to telephone support who sent me another firmware - v4.4.2 RC6 - which still has not resolved the problem.

The thing is, the Product Registration link also produces a white page when accessed on my iPhone over a 4G connection, which proves this is not the fault of the router.

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30 Sep 2022 08:54 #101822 by piste basher
Replied by piste basher on topic Re: MyVigor Broken
I have a 2927ax and clicking "Product Registration" takes me straight to "My Vigor" where I can log in and see all my registered products.

So maybe it is something to do with you after all?

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30 Sep 2022 09:16 #101823 by reado
Replied by reado on topic Re: MyVigor Broken
But copying the link on to my iPhone and trying to access over 4G gives the same result?

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30 Sep 2022 12:35 #101824 by pharcyder
Replied by pharcyder on topic Re: MyVigor Broken
What are you using for name resolution? Local name server with a block list perhaps? (ie a PiHole).

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30 Sep 2022 12:41 #101826 by reado
Replied by reado on topic Re: MyVigor Broken
No, I can access MyVigor if I type it into my browser, just not using the Product Registration link. Sorry I should have stated that in my original post.

The Service Status > Device Status page says:

Connection Failed!
Please check your Internet connection and retry.



The Service Status > Setup & Log page says:

Authentication Log :
Service Status, Activation authenticate fail, contact with support@draytek.com, 2022-09-30 12:37:36



From the command line:

> service -s

Show service status.
Now state is [SS_STATE_OFFLINE_NONLOGIN]
[OFFLINE] Please check your internet and retry!



And yet, the WAN is established:

> ip ping auth.draytek.com
Please wait for around 10 seconds!
>


Pinging 35.189.201.134 with 64 bytes of Data through WAN1:

Receive reply from 35.189.201.134, time=32.6ms
Receive reply from 35.189.201.134, time=30.0ms
Receive reply from 35.189.201.134, time=30.0ms
Receive reply from 35.189.201.134, time=30.0ms
Receive reply from 35.189.201.134, time=30.0ms

Packets: Sent = 5, Received = 5, Lost = 0 (0% loss)
rtt min/avg/max/mdev = 30.0/30.5/32.6/1.5 ms
> ip ping myvigor.draytek.com
Please wait for around 10 seconds!
>


Pinging 35.189.201.134 with 64 bytes of Data through WAN1:

Receive reply from 35.189.201.134, time=24.7ms
Receive reply from 35.189.201.134, time=30.0ms
Receive reply from 35.189.201.134, time=30.0ms
Receive reply from 35.189.201.134, time=30.0ms
Receive reply from 35.189.201.134, time=30.0ms

Packets: Sent = 5, Received = 5, Lost = 0 (0% loss)
rtt min/avg/max/mdev = 24.7/28.9/30.0/2.6 ms
>



Interestingly, there's no serial number listed:

> sys ver dbg

Router Model: Vigor2927 Version: 4.4.2_RC6 English
Profile version: 4.0.0 Status: 1 (0x9de81d91)
Router IP: 10.1.1.5 Netmask: 255.255.255.0
Firmware Build Date/Time: Sep 5 2022 13:54:03
Router Name: L1GW
Revision: 3905_1375b6522b drayos2015
Router serial no: None

!!!Exception debug info is empty!!!
get from address : 60017000
Exception debug info is reset!!
>


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