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MyVigor Broken
- reado
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29 Sep 2022 14:20 #101813
by reado
MyVigor Broken was created by reado
Using a Vigor 2927 with firmware version 4.4.2 RC5 (that support sent me), I was advised the issue accessing MyVigor was resolved in this release and that it would be made public soon.
But with this firmware, clicking Product Registration gives me a blank page and the Service Status page reckons I have no Internet connection, which is why the license server cannot be reached.
The Service Activation Wizard also reckons I have no Internet connection.
Come on DrayTek. Enough of the bulls**t. This issue has been going on for months and no one within telephone support seems to have the slightest idea as to why this is happening.
Just fix the problem.
I have a perfectly fine working Internet connection, over a 100M/1G leased line. It doesn't matter if I use public DNS or my ISP DNS, if I reboot the router, change the NTP server settings or reset the router to factory defaults. Even after doing the latter, as soon as I establish the Internet connection, the router still cannot reach MyVigor.
But with this firmware, clicking Product Registration gives me a blank page and the Service Status page reckons I have no Internet connection, which is why the license server cannot be reached.
The Service Activation Wizard also reckons I have no Internet connection.
Come on DrayTek. Enough of the bulls**t. This issue has been going on for months and no one within telephone support seems to have the slightest idea as to why this is happening.
Just fix the problem.
I have a perfectly fine working Internet connection, over a 100M/1G leased line. It doesn't matter if I use public DNS or my ISP DNS, if I reboot the router, change the NTP server settings or reset the router to factory defaults. Even after doing the latter, as soon as I establish the Internet connection, the router still cannot reach MyVigor.
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- reado
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29 Sep 2022 14:48 #101817
by reado
Replied by reado on topic Re: MyVigor Broken
I just spoke to telephone support who sent me another firmware - v4.4.2 RC6 - which still has not resolved the problem.
The thing is, the Product Registration link also produces a white page when accessed on my iPhone over a 4G connection, which proves this is not the fault of the router.
The thing is, the Product Registration link also produces a white page when accessed on my iPhone over a 4G connection, which proves this is not the fault of the router.
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- piste basher
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30 Sep 2022 08:54 #101822
by piste basher
Replied by piste basher on topic Re: MyVigor Broken
I have a 2927ax and clicking "Product Registration" takes me straight to "My Vigor" where I can log in and see all my registered products.
So maybe it is something to do with you after all?
So maybe it is something to do with you after all?
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- reado
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30 Sep 2022 09:16 #101823
by reado
Replied by reado on topic Re: MyVigor Broken
But copying the link on to my iPhone and trying to access over 4G gives the same result?
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- pharcyder
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30 Sep 2022 12:35 #101824
by pharcyder
Replied by pharcyder on topic Re: MyVigor Broken
What are you using for name resolution? Local name server with a block list perhaps? (ie a PiHole).
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- reado
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30 Sep 2022 12:41 #101826
by reado
Replied by reado on topic Re: MyVigor Broken
No, I can access MyVigor if I type it into my browser, just not using the Product Registration link. Sorry I should have stated that in my original post.
The Service Status > Device Status page says:
The Service Status > Setup & Log page says:
From the command line:
And yet, the WAN is established:
Interestingly, there's no serial number listed:
The Service Status > Device Status page says:
Connection Failed!
Please check your Internet connection and retry.
The Service Status > Setup & Log page says:
Authentication Log :
Service Status, Activation authenticate fail, contact withsupport@draytek.com , 2022-09-30 12:37:36
From the command line:
> service -s
Show service status.
Now state is [SS_STATE_OFFLINE_NONLOGIN]
[OFFLINE] Please check your internet and retry!
And yet, the WAN is established:
> ip ping auth.draytek.com
Please wait for around 10 seconds!
>
Pinging 35.189.201.134 with 64 bytes of Data through WAN1:
Receive reply from 35.189.201.134, time=32.6ms
Receive reply from 35.189.201.134, time=30.0ms
Receive reply from 35.189.201.134, time=30.0ms
Receive reply from 35.189.201.134, time=30.0ms
Receive reply from 35.189.201.134, time=30.0ms
Packets: Sent = 5, Received = 5, Lost = 0 (0% loss)
rtt min/avg/max/mdev = 30.0/30.5/32.6/1.5 ms
> ip ping myvigor.draytek.com
Please wait for around 10 seconds!
>
Pinging 35.189.201.134 with 64 bytes of Data through WAN1:
Receive reply from 35.189.201.134, time=24.7ms
Receive reply from 35.189.201.134, time=30.0ms
Receive reply from 35.189.201.134, time=30.0ms
Receive reply from 35.189.201.134, time=30.0ms
Receive reply from 35.189.201.134, time=30.0ms
Packets: Sent = 5, Received = 5, Lost = 0 (0% loss)
rtt min/avg/max/mdev = 24.7/28.9/30.0/2.6 ms
>
Interestingly, there's no serial number listed:
> sys ver dbg
Router Model: Vigor2927 Version: 4.4.2_RC6 English
Profile version: 4.0.0 Status: 1 (0x9de81d91)
Router IP: 10.1.1.5 Netmask: 255.255.255.0
Firmware Build Date/Time: Sep 5 2022 13:54:03
Router Name: L1GW
Revision: 3905_1375b6522b drayos2015
Router serial no: None
!!!Exception debug info is empty!!!
get from address : 60017000
Exception debug info is reset!!
>
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