DrayTek UK Users' Community Forum

Help, Advice and Solutions from DrayTek Users

2865: Latency introduced on LAN & WAN ports when using WebGUI

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19 Jul 2021 15:31 #99615 by admin3
It's being worked on right now, there are a few tickets covering the issue and the firmware team are looking into it. They're also aware of this thread, so you don't all need to make a support ticket :)

You can try enabling Hardware Acceleration on the router, this reduces latency as it moves packet processing away from just the CPU.



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19 Jul 2021 15:43 #99616 by pharcyder
Yeah HA is on for me as its the only way I can get full throughput out of my gigabit connection. Doesn't help reducing the latency unfortunately.

Incidently have support moved over to a new ticket system? I've got some email replies from 'SEG Support' with no <reply-to> address set so couldn't respond.

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19 Jul 2021 16:05 #99617 by admin3
Not a new system, but the problem with emails for your support ticket is now corrected, thanks for mentioning it :)



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19 Jul 2021 16:27 #99619 by j1mbo
It is a bit unusual, if I might say so, that different products have different firmware releases. Especially for models positioned so closely like 2862 and 2865, I think I would have an expectation that they will be using the same code base and have the same version numbers, for as long as they are supported, and as a result not have entirely new bugs every time the product is refreshed.

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