DrayTek UK Users' Community Forum

Help, Advice and Solutions from DrayTek Users

2862Lac EE-sim v3.9.6.1 Issue

  • ianfretwell
  • Topic Author
  • Offline
  • Member
  • Member
More
05 May 2021 13:51 #99226 by ianfretwell
Replied by ianfretwell on topic Re: 2862Lac EE-sim v3.9.6.1 Issue
No problem, unfortunately I've actually already tried that too - made no difference.

I've raised a support call in the meantime so I'll report back if they come back with anything useful.

Please Log in or Create an account to join the conversation.

More
28 May 2021 10:46 #99411 by akwe-xavante
Replied by akwe-xavante on topic Re: 2862Lac EE-sim v3.9.6.1 Issue
How did you get on?

I ask because i'll be switching to a sim only internet connection with EE or Vodafone shortly.

Please Log in or Create an account to join the conversation.

  • ianfretwell
  • Topic Author
  • Offline
  • Member
  • Member
More
28 May 2021 10:48 #99412 by ianfretwell
Replied by ianfretwell on topic Re: 2862Lac EE-sim v3.9.6.1 Issue
Hi - well it's been three weeks since I raised the call with them/received a reply/sent them the logs.....since then absolutely nothing. Bit disappointing really.

I'd only just sent a chasing email an hour or so ago...

Please Log in or Create an account to join the conversation.

More
28 May 2021 10:54 #99413 by akwe-xavante
Replied by akwe-xavante on topic Re: 2862Lac EE-sim v3.9.6.1 Issue
My experience in the past (pre Covid) was that i always got a reply within 48hrs. During the pandemic however replies have taken several weeks!!! I'm guessing they are short-staffed.

I've asked for help twice this last 15 months, and they have replied eventually, and they successfully resolved my queries on both occasions.

Good luck

Please Log in or Create an account to join the conversation.

  • ianfretwell
  • Topic Author
  • Offline
  • Member
  • Member
More
29 Jul 2021 14:39 #99648 by ianfretwell
Replied by ianfretwell on topic Re: 2862Lac EE-sim v3.9.6.1 Issue
So, just chased again...

Last thing I heard was this on 4th June:-

I will forward this to our engineers. Hopefully will be fixed for the next firmware update. I'll let you know when I have more information.

Please Log in or Create an account to join the conversation.

More
30 Jul 2021 09:40 #99649 by admin3
Replied by admin3 on topic Re: 2862Lac EE-sim v3.9.6.1 Issue
Ask for V2862_3.9.6.2_RC2_BT - this firmware should fix the problem now, it's related to the Auto APN feature that 3.9.6.1 added.



Forum Administrator

Please Log in or Create an account to join the conversation.

Moderators: ChrisSami