DrayTek UK Users' Community Forum
Help, Advice and Solutions from DrayTek Users
3.9.5_BT 2862 firmware constantly rebooting
- inspectorman
- Offline
- Junior Member
Less
More
- Posts: 17
- Thank yous received: 0
19 Jan 2021 06:08 #98218
by inspectorman
Replied by inspectorman on topic Re: 3.9.5_BT 2862 firmware constantly rebooting
Back to 3.9.4.1 on the support page. So a refreshed firmware is underway, I guess.
Please Log in or Create an account to join the conversation.
- admin3
- Offline
- Site Admin
Less
More
- Posts: 604
- Thank yous received: 0
19 Jan 2021 12:23 #98223
by admin3
Forum Administrator
Replied by admin3 on topic Re: 3.9.5_BT 2862 firmware constantly rebooting
One root cause has been determined for the 3.9.5 BT reboots (specific to the BT firmware), which is Syslog, as others have stated in the thread. The firmware team are currently waiting for feedback from customers to confirm whether 3.9.5.1 RC2A BT resolves the reboots. So if any of you have support tickets open, it would be greatly appreciated if you could test the firmware so that the 3.9.5.1 testing & release can go ahead.
If anyone is not using syslog and has seen the router restart with 3.9.5, it would be really good if you could send "sys ver dbg" output to the support team so that any other issues causing restarts can be resolved.
If anyone is not using syslog and has seen the router restart with 3.9.5, it would be really good if you could send "sys ver dbg" output to the support team so that any other issues causing restarts can be resolved.
Forum Administrator
Please Log in or Create an account to join the conversation.
- akwe-xavante
- Offline
- Member
Less
More
- Posts: 107
- Thank yous received: 0
19 Jan 2021 16:46 #98231
by akwe-xavante
Replied by akwe-xavante on topic Re: 3.9.5_BT 2862 firmware constantly rebooting
Don't know why, well yes i do, i once had a bad upgrade experience in the past and now wait a while after each new firmware release before upgrading. Just thought i'd check here before i upgraded tomorrow.
I'll wait for the next firmware upgrade i think. I too use syslog and always use the BT firmware version.
Don't discard an apparently bricked router until draytek technical support give you a death certificate, there are a number of ways a bricked draytek router can be recovered.
I'll wait for the next firmware upgrade i think. I too use syslog and always use the BT firmware version.
Don't discard an apparently bricked router until draytek technical support give you a death certificate, there are a number of ways a bricked draytek router can be recovered.
Please Log in or Create an account to join the conversation.
- raydray
- Offline
- New Member
Less
More
- Posts: 3
- Thank yous received: 0
19 Jan 2021 17:40 #98235
by raydray
Replied by raydray on topic Re: 3.9.5_BT 2862 firmware constantly rebooting
If I had a spare 2862 router to hand (which I don’t) that could be used to swap out a broken router then I would be willing to test the RC2 firmware.
As Draytek are not confident enough to release their own software without further user testing then I will wait until the next official release has been made available for a few weeks.
As Draytek are not confident enough to release their own software without further user testing then I will wait until the next official release has been made available for a few weeks.
Please Log in or Create an account to join the conversation.
- mgillespie2
- Offline
- Junior Member
Less
More
- Posts: 31
- Thank yous received: 0
21 Jan 2021 08:43 #98251
by mgillespie2
Replied by mgillespie2 on topic Re: 3.9.5_BT 2862 firmware constantly rebooting
If anyone is having problems trying to load the RC2, the instructions from support are incorrect.
You need to remove decimal points (periods), not decimals. So renamed the extracted all file: v2862_3951_RC2_BT.all
Why they didn't do this before zipping it up is bizzare, they know the routers internal naming rules, not us.
3.9.5.1 RC2 working well here, (3.9.5 was working well also, as I dont use syslog).
You need to remove decimal points (periods), not decimals. So renamed the extracted all file: v2862_3951_RC2_BT.all
Why they didn't do this before zipping it up is bizzare, they know the routers internal naming rules, not us.
3.9.5.1 RC2 working well here, (3.9.5 was working well also, as I dont use syslog).
Please Log in or Create an account to join the conversation.
- colinjmair
- Offline
- Junior Member
Less
More
- Posts: 52
- Thank yous received: 0
21 Jan 2021 11:55 #98255
by colinjmair
Replied by colinjmair on topic Re: 3.9.5_BT 2862 firmware constantly rebooting
3.9.5.1 RC2_BT working well here too, I do use syslog and did have the reboot problem with 3.9.5_BT.
Syslog working fine on RC2.
Colin
Syslog working fine on RC2.
Colin
Please Log in or Create an account to join the conversation.
Moderators: Chris
Copyright © 2025 DrayTek