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Loose antenna
- morrow_84
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08 Apr 2020 18:59 #95928
by morrow_84
Loose antenna was created by morrow_84
I purchased a brand new 2862ac recently.
It is working great, the only thing is that I noticed that one of the antennas came loose out of blue. After more careful investigation I noticed that the antenna just came off on its own with a small metallic bit that belongs to antenna hole. I tried to put the bit back but it doesn't go there nor does it rotate (there is a white plastic piece in the hole that prevents that bit to go back).
Any ideas on what is this and how to fix it? Thanks.
Pictures:
https://imgur.com/aqiZakS
https://imgur.com/Bq7RafG
https://imgur.com/bsGfEvr
https://imgur.com/Y6emiiY
It is working great, the only thing is that I noticed that one of the antennas came loose out of blue. After more careful investigation I noticed that the antenna just came off on its own with a small metallic bit that belongs to antenna hole. I tried to put the bit back but it doesn't go there nor does it rotate (there is a white plastic piece in the hole that prevents that bit to go back).
Any ideas on what is this and how to fix it? Thanks.
Pictures:
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- rolandrat
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12 Apr 2020 11:55 #95941
by rolandrat
Replied by rolandrat on topic Re: Loose antenna
If it was purchased recently i would send it back as faulty, havent seen this happen to any device ive had with antennas.
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- admin
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12 Apr 2020 15:15 #95943
by admin
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Replied by admin on topic Re: Loose antenna
Assuming it wasn't mishandled (someone bored turning it around and around ) then it's faulty and should be
sent back for repair.
sent back for repair.
Forum Administrator
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- morrow_84
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29 Apr 2020 00:48 #96073
by morrow_84
Replied by morrow_84 on topic Re: Loose antenna
Thanks a lot, guys!
I've sent it back to Draytek and they repaired it in just 1 day.
As always - an amazing support from Draytek. Other companies need to watch and learn, not bring coronavirus as an excuse for their rubbish customer service!
Thanks for your replies!
I've sent it back to Draytek and they repaired it in just 1 day.
As always - an amazing support from Draytek. Other companies need to watch and learn, not bring coronavirus as an excuse for their rubbish customer service!
Thanks for your replies!
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