DrayTek UK Users' Community Forum
Help, Advice and Solutions from DrayTek Users
3.8.9.3 on 2860
- andrewepugh
- Topic Author
- Offline
- Junior Member
Less
More
- Posts: 10
- Thank yous received: 0
24 Jan 2019 13:55 #93810
by andrewepugh
Replied by andrewepugh on topic Re: 3.8.9.3 on 2860
On home packages yes but not on reseller business ADSL we have, downgrading to 3.8.8_BT works fine with Teamviewer and accessing our trail app.com websites.
Please Log in or Create an account to join the conversation.
- hornbyp
- Offline
- Big Contributor
Less
More
- Posts: 1323
- Thank yous received: 0
24 Jan 2019 14:14 #93811
by hornbyp
Replied by hornbyp on topic Re: 3.8.9.3 on 2860
According to this post:
https://community.teamviewer.com/t5/Knowledge-Base/Which-ports-are-used-by-TeamViewer/ta-p/4139
,
Teamviewer uses (one of) ports 5938, 443 or 80 (with a fall-back to the next one, in that order).
This is, surely, either a firewall issue - or a DNS issue?
There were some changes to the way the 2860 dishes out DNS server addresses (can't remember the details), so this would be my first guess .
What happens if you force the allocated DNS server to be 8.8.8.8 or 9.9.9.9 for example (assuming you don't have your own internal DNS infrastructure)?
Teamviewer uses (one of) ports 5938, 443 or 80 (with a fall-back to the next one, in that order).
This is, surely, either a firewall issue - or a DNS issue?
There were some changes to the way the 2860 dishes out DNS server addresses (can't remember the details), so this would be my first guess
What happens if you force the allocated DNS server to be 8.8.8.8 or 9.9.9.9 for example (assuming you don't have your own internal DNS infrastructure)?
Please Log in or Create an account to join the conversation.
- hopkins35
- Offline
- Junior Member
Less
More
- Posts: 84
- Thank yous received: 0
24 Jan 2019 20:31 #93815
by hopkins35
FYI the problems I reported regarding the potential NAT problems (see the other thread in installation & Setup) with the later firmware versions only affected me when using the WAN1 connection, using a bridge modem on WAN2 was fine
Replied by hopkins35 on topic Re: 3.8.9.3 on 2860
Plot thickens, returned the working 2860 with 3.8.9.3 back to the shops location and connected it up and same issues again. It was fine on my VDSL and WAN2 interface at my office but as soon as it got back to the shop with ADSL connection problems arose again.andrewepugh wrote:
Note I have BT Fibre the shop has a third party ADSL connection retailing via a Talktalk reseller... whether that has anything to do with it i don't know. Downgraded back to 3.8.8_BT and working fine.
FYI the problems I reported regarding the potential NAT problems (see the other thread in installation & Setup) with the later firmware versions only affected me when using the WAN1 connection, using a bridge modem on WAN2 was fine
Please Log in or Create an account to join the conversation.
- andrewepugh
- Topic Author
- Offline
- Junior Member
Less
More
- Posts: 10
- Thank yous received: 0
25 Jan 2019 09:36 #93821
by andrewepugh
Replied by andrewepugh on topic Re: 3.8.9.3 on 2860
I tried forcing DNS and it made no difference.
WAN1 vdsl was fine with BT - WAN1 adsl with Peach Telecom was not.
Strange thing is it is fine with similar adsl (same provider) same adsl package at a different location using another 2860 on 3.8.9.3 (so far anyway...)
Thinking it has to be this one router that doesn't like either ADSL or Peach Telecoms service.
WAN1 vdsl was fine with BT - WAN1 adsl with Peach Telecom was not.
Strange thing is it is fine with similar adsl (same provider) same adsl package at a different location using another 2860 on 3.8.9.3 (so far anyway...)
Thinking it has to be this one router that doesn't like either ADSL or Peach Telecoms service.
Please Log in or Create an account to join the conversation.
Moderators: Chris
Copyright © 2025 DrayTek