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Draytek 2862 -unable to hold a reliable connection
- haywardi
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06 Sep 2018 09:56 #92832
by haywardi
Iain
Replied by haywardi on topic Re: Draytek 2862 -unable to hold a reliable connection
Another interesting observation.
I just checked the count again (the line has now been up 2 hours). The number have hardly moved and just as importantly, MOST of the errors were experienced before the line came up (I noticed the error count during the connection process this morning)...
Iain
I just checked the count again (the line has now been up 2 hours). The number have hardly moved and just as importantly, MOST of the errors were experienced before the line came up (I noticed the error count during the connection process this morning)...
Iain
Iain
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- spellbinder
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06 Sep 2018 11:21 #92835
by spellbinder
Replied by spellbinder on topic Re: Draytek 2862 -unable to hold a reliable connection
Are you using the "recommended" firmware or a different one?
I have always used the default firmware with the default modem code
SNR margin is 6dB, which is fine, you lose a bit of speed but the line should be more stable, is it the case?
I have always used the default firmware with the default modem code
SNR margin is 6dB, which is fine, you lose a bit of speed but the line should be more stable, is it the case?
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- haywardi
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06 Sep 2018 12:01 #92836
by haywardi
Iain
Replied by haywardi on topic Re: Draytek 2862 -unable to hold a reliable connection
I will let you know. The quickest it disconnected previously was 18 hours the longest 36!
Iain
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- haywardi
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07 Sep 2018 05:47 #92842
by haywardi
Iain
Replied by haywardi on topic Re: Draytek 2862 -unable to hold a reliable connection
Well the connection didn't last 18 hours this time before I suffered yet another disconnect.
But check out the DSL status below. You will see that as I reported yesterday the error count has hardly moved, but when it re-connected it has INCREASED the speeds.. This gives rise to another theory, is the draytek being to agressive? What I mean by this is, is there some code in the 2862 that is trying to get the best speed out of the line and the only way it can do this is by disconnecting and trying to re-establish a connection at a higher speed?
Thoughts?
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But check out the DSL status below. You will see that as I reported yesterday the error count has hardly moved, but when it re-connected it has INCREASED the speeds.. This gives rise to another theory, is the draytek being to agressive? What I mean by this is, is there some code in the 2862 that is trying to get the best speed out of the line and the only way it can do this is by disconnecting and trying to re-establish a connection at a higher speed?
Thoughts?
Iain
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- haywardi
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07 Sep 2018 05:49 #92843
by haywardi
Iain
Replied by haywardi on topic Re: Draytek 2862 -unable to hold a reliable connection
Hi Spellbinder,
No I am not using the standing firmware. Draytek support have been issuing me with 'upgrades' in an attempt to fix this problem. I started out on 3.8.9.1_BT; the recommended firmware.
No I am not using the standing firmware. Draytek support have been issuing me with 'upgrades' in an attempt to fix this problem. I started out on 3.8.9.1_BT; the recommended firmware.
Iain
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- spellbinder
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07 Sep 2018 08:49 #92845
by spellbinder
Replied by spellbinder on topic Re: Draytek 2862 -unable to hold a reliable connection
Iain,
By default firmware, yes I meant the recommended one :p
Usually, when a modem synchronises, depending on the exchange's utilisation state and how many people are online, you may get a higher or lower speed. That is why usually we recommend to restart a modem during the night, this is when your modem usually gets the highest speed as there is usually no congestion on the line and at the exchange at that time.
There could be something at the BT side not dealing correctly with the Draytek modem here but I have never really noticed any problem when setting up Drayteks at clients'
With VDSL2, I even get the full 80meg speed when it is possible
Looking at the modem code you have, this is not the one recommended for BT. You are using the standard modem code, version 776D07. Use this onehttps://www.draytek.co.uk/support/downloads/vigor-2862/send/497-vigor-2862/1369-v2862-3892-bt
That is the latest firmware version though, I don't know if you want to keep the 3.8.9.1? if so, then this is the onehttps://www.draytek.co.uk/support/downloads/vigor-2862/older-firmware/firmware-3891/send/641-fw-3891/1315-v2862-3891-bt
The modem code it should then be using is version 779517. make sure in WAN1 settings, you select modem code auto or default, as on page 1, modem code version 776D07 is selected
By default firmware, yes I meant the recommended one :p
Usually, when a modem synchronises, depending on the exchange's utilisation state and how many people are online, you may get a higher or lower speed. That is why usually we recommend to restart a modem during the night, this is when your modem usually gets the highest speed as there is usually no congestion on the line and at the exchange at that time.
There could be something at the BT side not dealing correctly with the Draytek modem here but I have never really noticed any problem when setting up Drayteks at clients'
With VDSL2, I even get the full 80meg speed when it is possible
Looking at the modem code you have, this is not the one recommended for BT. You are using the standard modem code, version 776D07. Use this one
That is the latest firmware version though, I don't know if you want to keep the 3.8.9.1? if so, then this is the one
The modem code it should then be using is version 779517. make sure in WAN1 settings, you select modem code auto or default, as on page 1, modem code version 776D07 is selected
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