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Microsoft EasyConnect - remote assistance

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19 Sep 2014 11:11 #81254 by btwo
Hi everyone
we current use Logmein for remote support for clients, but the quick support option using join.me is pretty useless, so we're looking at other options.
I've had a look at Windows Remote assistance, which uses EasyConnect, but when I try, I get the 'EasyConnect is not available' Can't connect to the Global peer-to-peer network.

has anyone tried this and had the same issue?

I'm suspecting the draytek router maybe blocking it?

any thoughts

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