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Lost wireless menu following upgrade

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07 May 2013 14:22 #76074 by kimbie
Lost wireless menu following upgrade was created by kimbie
I have just upgraded the firmware of a customers 2830 to Firmware 3.6.3db and this has gone fine.

However they have since mentioned the wireless is no longer working, I have logged onto the router and I can not find the Wireless menu although it was there before the upgrade.

Any suggestions on how I can get the wireless menu back?

Thanks

Kimbie

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07 May 2013 14:26 #76076 by sicon
Replied by sicon on topic Re: Lost wireless menu following upgrade
is the router dual band? If not you have used the wrong firmware to upgrade with and nedd the SB one instead.

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07 May 2013 14:40 #76079 by kimbie
Replied by kimbie on topic Re: Lost wireless menu following upgrade
When I checked before on the http://www.draytek.co.uk/support/kb/kb_vigor_2830_dual_band.html page and followed the section Checking the Unit from the Web interface I had the options listed in the screenshot.

So from that I believed I had a dual band version.

Kimbie

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07 May 2013 15:29 #76081 by kimbie
Replied by kimbie on topic Re: Lost wireless menu following upgrade
Having spoken to the customer appears we did put the wrong firmware onto the router.

Can I change from dual band to single band firmware without a problem?

Thanks

Kimbie

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07 May 2013 17:03 #76085 by babis3g
Replied by babis3g on topic Re: Lost wireless menu following upgrade
Yes should be fine ... but use the firmware update tool "Firmware Upgrade Utility Tool V.3.6.5 "
http://www.draytek.com/index.php?option=com_jumi&view=application&fileid=17&Itemid=586&lang=en

Then go to their ftp and use the latest firmware 3.6.4
ftp://ftp.draytek.com/Vigor2830/Firmware/v3.6.4%20Single%20band/Annex%20A/
the link i have provide you is for annex A single band

I will recommend to try the following steps (below) and not just load the firmware via the UI of the draytek firmware upgrade web page

SO Follow these steps:
At 2830 do a master reset & then turn it off

Turn Off the firewall at pc will try to load the file
Use wired ehternet cable (not via wifi)

unzip & open the firmware tool
Now type at router IP 192.168.1.1 ...
Load the *RST* file Not *all* of 3.6.4 firmware
Now stand by...

while the 2830n is turned off ... press & hold the reset button ... while with the reset button is keep pressing it (softly) ... turn the power on...
Now 3 leds will flashing
Go to firmware update tool (which is all ready stand by) and send the correct firmware (while the 3 leds at draytek are still flashing)from the link with the single band i have provided you

If you have not understand my post please ask again because if mistake again can cost more issues

Good luck

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