DrayTek UK Users' Community Forum

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Content Filtering License not activating

  • joedredd
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03 Dec 2012 14:25 #74423 by joedredd
Hi,

I've renewed the temporary license against our 2830 device (Type A), but in the http://myvigoreu.draytek.com control panel the license does not seem to want to activate against the device.
The button is red stating "such service is not in use"?
End and start date are both today (3rd Dec).

Clicking On button returns

Please check if the license fits with the service provider of your signature. To ensure normal operation for your router, update your signature again is recommended.


How does one "update your signature" ?

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  • joedredd
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03 Dec 2012 14:31 #74424 by joedredd
Replied by joedredd on topic Re: Content Filtering License not activating
I followed the same steps as per this guide.
http://www.draytek.co.uk/support/kb/kb_activate_globalview_licence.html

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10 Dec 2012 08:55 #74482 by joedredd
Replied by joedredd on topic Re: Content Filtering License not activating
For future reference it wasn't anything I was doing wrong and was resolved by Draytek UK Support

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