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2820 seems to block remote assistance

  • neilhome
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25 Aug 2009 12:51 #57383 by neilhome
2820 seems to block remote assistance was created by neilhome
Does anyone know how to set our 2820 so that it does not block remote assistance via Windows Live Messenger? It seems to work if the other person has a VPN connection but not otherwise.
Any help gratefully received

Neil Ryder

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02 Sep 2009 11:31 #57522 by turls
Replied by turls on topic 2820 seems to block remote assistance
Have you added the remote IP to the access list?

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  • neilhome
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02 Sep 2009 12:21 #57525 by neilhome
Replied by neilhome on topic 2820 seems to block remote assistance
We have a number of out-workers who use different PCs sometimes, so it's not practical to enter their IP addresses to get them through. We found the best method was to set the 2820 to allow pass-through and then control them via our netwrok policies

Neil Ryder

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