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2820 and ADSL2+ Issue Username and Password

  • markm4
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22 May 2009 17:20 #55974 by markm4
I have a 2820 modem with version 3.3.2 firmware.

We have just upgraded to ADSL2+ and now the modem won't connect. It just shows an error message with the username or password.
I have tried a netgear modem and this works fine.

I understand that this maybe an issue with the hardware in the exchange and the modem.

Does anyone know if draytek are going to provide a firmware update to fix this problem.

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22 May 2009 17:21 #55975 by louis-m
Replied by louis-m on topic 2820 and ADSL2+ Issue Username and Password
i'm on 3.3.2 annexm on o2/be* with no issues.

2820 = 3.3.2_RC5
2950 = 3.2.4

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22 May 2009 17:29 #55978 by markm4
Replied by markm4 on topic 2820 and ADSL2+ Issue Username and Password
It has something to do with the hardware at the exchange. I'm sure Draytek are aware of the problem.

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17 Jun 2009 14:00 #56373 by stuey

markm4 wrote: It has something to do with the hardware at the exchange. I'm sure Draytek are aware of the problem.



Hi Markm4,

I'm now having the same problem with IDNet. I've just moved from EntaNET 24Mb to IDNet 24Mb and now my 2820Vn will not connect to the exchange. It syncs OK, but I keep on Getting PPP shutdown, etc. The username and password are correct as as Netgear 834G works perfectly and IDnet can see it trying to connect.

I hope that Draytek sort this out soon, as my remote users cannot vpn in to our business network.

:(

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17 Jun 2009 14:27 #56374 by markm4
Replied by markm4 on topic 2820 and ADSL2+ Issue Username and Password
My connection is also with IDNet, It works fine with the Netgear but not with the Draytek.
We are now trying to get back online with standard ADSL but it's taken about two weeks so far

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18 Jun 2009 18:36 #56401 by stuey
Mark,

Why not connect as I have with a netgear DG834 and use the WAN2 port of the draytek. this way you are up and running whilst Draytek solve the problem?

See here

http://www.forum.draytek.co.uk/viewtopic.php?t=12815

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