DrayTek UK Users' Community Forum

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cant find onhold music on firmware 3.5.5

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03 Nov 2010 13:09 #64656 by productfeed
cant find onhold music on firmware 3.5.5 was created by productfeed
Where can i adjust, upload or turn off the music on hold?

I have the latest UK firmware 3.5.5

I have looked pretty much everywhere.

thank u

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12 Nov 2010 10:58 #64838 by x3432
Replied by x3432 on topic cant find onhold music on firmware 3.5.5
I too can't find the option :(

Its very annoying, there is simply no mention of it in the manual

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12 Nov 2010 11:09 #64839 by productfeed
Replied by productfeed on topic 56K modem-on-hold
the problem too, if you use a gsm codec on the handset, the music on hold sounds like an old 56K dial up modem!!!

its sounds terrible and our customers often remark on it!

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03 Dec 2010 23:34 #65143 by macavity
Replied by macavity on topic cant find onhold music on firmware 3.5.5
It's user prompt 11. A wav file can be uploaded using the web prompt upload, the wav file needs to be renamed according to the ning format explained on the page.

Also there is a propnt utility thy can be used to upload the prompts, it can be downloaded from the site.

The best format to upoad seems to be G711, 8 bit, 8kbps. If you're uploading a file change the format of the wav first using a audio editing programme (XP sound recorder can also do this)

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