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Remote extension on VigorIPPBX 2820, How?

  • rich1231
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06 Jan 2010 10:43 #59663 by rich1231
I want some staff to be able to use their extensions off site (from home), how can i get their extensions to work as per the diagrams in the VigorIPPBX 2820 manual...

There are diagrams but no instructions..

Any help appreciated.

Thanks

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06 Jan 2010 18:08 #59678 by admin
Replied by admin on topic Remote extension on VigorIPPBX 2820, How?
The SIP/Server address needs to be the public IP address of your PBX.



Forum Administrator

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10 Feb 2010 04:04 #60449 by asimm.it
Replied by asimm.it on topic Remote extension on VigorIPPBX 2820, How?
hi rich,

I think this can only be currently achieved using over a VPN connection.

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10 Feb 2010 12:38 #60457 by timbelfall
Replied by timbelfall on topic Remote extension on VigorIPPBX 2820, How?
I have this working using the public IP address of the IPPBX. But I did have trouble with some home routers, Netgear especially, blocking the remote handsets outbound traffic (remote user could hear the calling party but the calling party could not hear the remote handset).

In the end I had to update the firmware of the Netgear router, but it's not perfect.

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10 Feb 2010 14:45 #60458 by asimm.it
Replied by asimm.it on topic Remote extension on VigorIPPBX 2820, How?
hi timbelfall,

did you need to open up any additional ports or use stun/proxy server settings to achieve that?

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11 Feb 2010 22:13 #60481 by timbelfall
Replied by timbelfall on topic Remote extension on VigorIPPBX 2820, How?
Hi,

I didn't use a STUN server, though I looked at doing this. The major problem was the router at the remote side. Netgear had to have a firmware upgrade and the SIP passthrough setting checked. The Dlink's I have were not a problem.

Regards

Tim

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