DrayTek UK Users' Community Forum

Help, Advice and Solutions from DrayTek Users

SkyQ and Draytek 2862

  • jamiepwooduk
  • Topic Author
  • Offline
  • New Member
  • New Member
More
22 Nov 2020 18:55 #97776 by jamiepwooduk
SkyQ and Draytek 2862 was created by jamiepwooduk
I have an issue with SkyQ and my Draytek router. The SkyQ will not stay connected to the internet when Draytek is the router. It connects and the disconnects in a constant loop. Swapping out for Apple Router + BT Modem fixes the issues immediately.

Tried so far:

1. Draytek firmware upgrade.
2. SkyQ firmware upgrade.
3. SkyQ static IP
4. SkyQ Google DNS
5. Turn on/off IGMP Proxy
6. Turn on/off IGMP Snooping
7. Turn on Jumb Frames
8. Disable DoS Protection

All without success. Any help very much appreciated.

Please Log in or Create an account to join the conversation.

More
02 Feb 2021 11:59 #98346 by gscott99
Replied by gscott99 on topic Re: SkyQ and Draytek 2862
You might already have your problem sorted by now, but if not then here's what works for me.

- Set the DNS server on the SkyQ box to be 8.8.8.8 (Google's DNS) or 1.1.1.1 (Cloudflare)
- If you have more than 1 WAN, then you need to set a route policy so that the SkyQ box only uses a single WAN. I would use the fastest connection available here.

Please Log in or Create an account to join the conversation.

More
04 Feb 2021 12:25 #98361 by bookit
Replied by bookit on topic Re: SkyQ and Draytek 2862
I've had an issue with Sky Q constantly changing between network being ok or not if "DNS Security" is enabled on my 2862.

Please Log in or Create an account to join the conversation.

More
14 Feb 2021 17:35 #98471 by sturrock
Replied by sturrock on topic Re: SkyQ and Draytek 2862
We have zero problems with the 2862 and Sky Q.

How many Sky Qs and are they all hard wired to the network?

Please Log in or Create an account to join the conversation.

  • jamiepwooduk
  • Topic Author
  • Offline
  • New Member
  • New Member
More
14 Feb 2021 18:09 #98475 by jamiepwooduk
Replied by jamiepwooduk on topic Re: SkyQ and Draytek 2862
1 main box hard wired to switch. 2 mini box hard wired to switch. Switch hard wired to draytek.if I swap Draytek for old Apple Router works straight away ok

Please Log in or Create an account to join the conversation.

More
14 Feb 2021 18:32 #98476 by sturrock
Replied by sturrock on topic Re: SkyQ and Draytek 2862
Is wifi turned off on the Sky Q boxes in the installers menu?

Please Log in or Create an account to join the conversation.

Moderators: ChrisSami