My provider is EE.

To summarise; I have no problems connecting to the Internet with the original router / modem (Brightbox 2). This was originally supplied by EE.

I can connect the Vigor 130 diirectly to my laptop (windows 10), or via my router (Netgear R8000P). From the laptop connection, I can logon to the Vigor 130; it shows that it is connected to the internet, and gives me upload and download speeds. Connected to the router, the solid white internet light is on OK, but neither the laptop nor any of my iPads will connect to the Internet, though the devices will establish a wireless connection to the router.

From this, I conclude that the problem lies with some setting in the modem; I have performed a factory reset, and checked the settings against the leaflet that came with it. It is quite bizarre!

I use NordVPN, but disconnecting it made no difference.

Can anyone help, please?

afaik there are no settings to alter in the 130 if EE are like most other UK providers. Presumably you've followed this guide https://ee.co.uk/help/help-new/broadband-and-landline/home-broadband/what-are-my-home-broadband-internet-settings for the settings you need to put in your router ?

The Vigor 130 is plug and lay for most ISP's. If you have set up and get an internet connection direct to your laptop then the modem is set up and running . It is more likely the Netgear router that needs some attention.

Have you changed any settings in the V130?

The other thing that comes to mind is trying a different ethernet cable between modem and router.

Many thanks to you. It was indeed the router that needed attention. Vigor 130 was working perfectly!

Best wishes.

I should add that this was my fault. I had performed a factory reset of the modem and router. This wiped out the login details for EE. Reentering them sorted it. There was nothing wrong with the equipment.