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Support email address

  • chrisgeary
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11 Sep 2019 14:05 #94936 by chrisgeary
Support email address was created by chrisgeary
Hello, I've emailed support@draytek.co.uk but not had a reply after resending my message. Two weeks I've been waiting. Is Draytek email support dead?

thx
Chris

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15 Sep 2019 06:36 #94949 by adrianh54
Replied by adrianh54 on topic Re: Support email address
Having used a checking tool that address doesn't appear to exist , I always use the support request form provided here :

https://www.draytek.co.uk/support/techquery

they are not lightning fast but I have always had a response.

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19 Sep 2019 12:47 #94964 by admin
Replied by admin on topic Re: Support email address

chrisgeary wrote:
Hello, I've emailed support@draytek.co.uk but not had a reply after resending my message.
Two weeks I've been waiting. Is Draytek email support dead?



I'm not sure that's a valid email address... where did you see it ?



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23 Sep 2019 09:37 #94989 by chrisgeary
Replied by chrisgeary on topic Re: Support email address
It was used by the support team to email me about another case a while back. Weird that it is no longer valid. Thanks for the help :)

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23 Sep 2019 14:06 #94990 by admin
Replied by admin on topic Re: Support email address
Oh, sorry, yes, I think it's used to to respond to tickets but you can't email it for fresh cases, though I'd have expected an auto-responder. Use the form for that.



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