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Unable to get WAN info in Configuration

  • philwilkins
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19 Oct 2021 13:40 #100009 by philwilkins
Unable to get WAN info in Configuration was created by philwilkins
Hi All,

I've just started a trial of VigorACS and have added two Drayteks, in order to test alerts, but I am unable to get to the WAN config, it just stays at 'Loading...' until my session expires.



one is:
Model Vigor2860n
Firmware Version 3.9.1_BT

the other is:
Model Vigor2830
Firmware Version 3.8.8.3_232201

am I missing a step somewhere?

cheers, Phil.

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20 Oct 2021 15:55 #100013 by admin3
Replied by admin3 on topic Re: Unable to get WAN info in Configuration
Hmm, first make sure that the router has management from the Internet enabled with the TR-069 server enabled.
If you already have remote management enabled but limit access with an Access Control List, make sure to put the ACS server into the ACL so that it can query those routers.

Beyond that, if they're not directly connected to the Internet, then make sure to configure STUN - that's just the ACS server IP and UDP 3389



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