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Custom voicemail for each extension

  • boaber22
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02 Mar 2011 09:13 #66578 by boaber22
Custom voicemail for each extension was created by boaber22
Hi All,

Is it possible to record a personal voicemail greeting for your own extension, something like "Hi you've reached the voicemail of Mr Smith, sorry Im currently inavaialble, please leave a message after the tone" ?

Or is the voicemail prompt that you set the same across the board for everyones extension?

Would be grateful if anyone can shine some light on this and if its possible, how do you record the personal greeting? So far Ive only seen posts that tell you how to program everything with an analogue phone, is there any way to program the IVR or voicemail another way without the analogue phone?

Best Regards

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04 Mar 2011 09:41 #66627 by admin
Replied by admin on topic Re: Custom voicemail for each extension
It's not possible currently but that's a feature due in next firmware.



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  • boaber22
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09 Mar 2011 15:35 #66721 by boaber22
Replied by boaber22 on topic Re: Custom voicemail for each extension
Thank you very much for this information.

Do you know if there is any other method to programming the IVR on the ip pbx 2820 except using an analogue phone?

Best Regards

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09 Mar 2011 22:29 #66729 by macavity
Replied by macavity on topic Re: Custom voicemail for each extension
You can use the voiceprompt utility to upload the prompts. I find the voice quality is crystal clear if the wav file is converted to G711 before upload.

The utility is in the downloads section

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10 Mar 2011 09:35 #66735 by boaber22
Replied by boaber22 on topic Re: Custom voicemail for each extension
Thanks very much,

I've been having a look at how to convert the wav's to g711. I think Ive made the mistake of compling and uploading the defualt system prompt wavs into the IVR without converting first and now they sound terrible and "fuzzy" on the system when using the phones.

I thought a factory reset would fix this and load the default ones in their original format bit it doesnt seem to have done so.

Luckily I still have a copy of the default system prompt wav files, how would I go about converting these to g711 so I can upload them to the IVR again so that they are clearer again? Is there a program that could do this? I've tried using Audacity and Sound Forge to achieve this but there doesnt seem to be a way of exporting a wav file to G711, there was however an option to convert to GSM (Mobile) in Audacity. Dont know if this is suitable.

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10 Mar 2011 10:09 #66737 by macavity
Replied by macavity on topic Re: Custom voicemail for each extension
WinXP's Sound recorder can do the trick, using Save As I use CCITT A-Law 8kHz,8bit,mono

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