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Cannot connect Vigor 2763ac to BT Full Fibre 900
- tommo2020
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08 Jun 2024 16:35 #103421
by tommo2020
Cannot connect Vigor 2763ac to BT Full Fibre 900 was created by tommo2020
Hi – I have a Vigor 2763ac router to connect to BT Full Fibre 900. Its got the latest firmware _BT. Followed the set up guide Setup with BT Infinity Fibre Broadband VDSL2. Tried user name bthomehub@btbroadband.com and bthomehub@btinternet.com with no password, bt and BT.
No connection (green light on PON on open reach box).
Any suggestions? Thx v much
No connection (green light on PON on open reach box).
Any suggestions? Thx v much
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- andew
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11 Jun 2024 10:54 #103423
by andew
Replied by andew on topic Re: Cannot connect Vigor 2763ac to BT Full Fibre 900
Hi
Have you turned the VLAN tag for the WAN connection off as FTTP connections dont need it.
Andrew
Have you turned the VLAN tag for the WAN connection off as FTTP connections dont need it.
Andrew
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- navzptc
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11 Jun 2024 14:07 #103424
by navzptc
Your on fttp not vdsl - try these instuctions - hopefully will give a hint on how to do it on your router.👍🏻
https://www.draytek.co.uk/support/guides/kb-fttp-wan-setup
Replied by navzptc on topic Re: Cannot connect Vigor 2763ac to BT Full Fibre 900
tommo2020 wrote:
Hi – I have a Vigor 2763ac router to connect to BT Full Fibre 900. Its got the latest firmware _BT. Followed the set up guide Setup with BT Infinity Fibre Broadband VDSL2. Tried user namebthomehub@btbroadband.com andbthomehub@btinternet.com with no password, bt and BT.
No connection (green light on PON on open reach box).
Any suggestions? Thx v much
Your on fttp not vdsl - try these instuctions - hopefully will give a hint on how to do it on your router.
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- HodgesanDY
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11 Jun 2024 14:11 #103425
by HodgesanDY
Replied by HodgesanDY on topic Re: Cannot connect Vigor 2763ac to BT Full Fibre 900
Hi,
So you have 'Full Fibre 900' and you're using the VDSL2 config settings?
Your router has WAN1 VDSL (RJ11), and also WAN2 (via yellow (LAN) port 4).
You should be connecting your PON to the yellow port 4 and enabling the WAN2 settings in the router, then trying to apply your ISP's specific settings, if necessary, or just enable the DHCP ethernet mode and see if it picks up an IP Address.
See here:
https://www.draytek.co.uk/support/guides/kb-ethernetwan-enable
(If VLAN tagging is required, or needs disabling, see those settings too. "VLAN Tag insertion")
So you have 'Full Fibre 900' and you're using the VDSL2 config settings?
Your router has WAN1 VDSL (RJ11), and also WAN2 (via yellow (LAN) port 4).
You should be connecting your PON to the yellow port 4 and enabling the WAN2 settings in the router, then trying to apply your ISP's specific settings, if necessary, or just enable the DHCP ethernet mode and see if it picks up an IP Address.
See here:
(If VLAN tagging is required, or needs disabling, see those settings too. "VLAN Tag insertion")
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- markhawkin
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02 Jul 2024 18:41 #103450
by markhawkin
Replied by markhawkin on topic Re: Cannot connect Vigor 2763ac to BT Full Fibre 900
@tommo2020
It will need "PPPoE" set as "access mode" for WAN2 and no VLAN tags (the ONT does everything needed for that).
Beyond that and usernamebthomehub@btbroadband.com and password BT you should be good to go.
It will need "PPPoE" set as "access mode" for WAN2 and no VLAN tags (the ONT does everything needed for that).
Beyond that and username
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